Perfect Customer Satisfaction – Logitech

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I while ago i have bought a Logitech MX 1100 mouse, and i have mentioned that in my blog. It is an amazing product but not perfect. I had problem with my mouses hyper-fast scrolling feature. There existed a friction and that friction causes the wheel to not scroll.

I have submitted my problem to Logitech Customer Care and they have responded me and let me emphasize my problem. I have specified my problem clearly so convincing agents were very fast and easy. I didn’t think that there could exist a replacement process. But it was what happened. The new product was shipped via UPS and i have received it in two days (Netherlands-Turkey).

The replacement took place a month ago but i had the chance of writing post about it.

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